Sales Policy of Firstrapic Tables & Chairs

Effective from December 28, 2024

Welcome to Firstrapic Tables & Chairs!
At Firstrapic Tables & Chairs, we believe that furniture should not only serve a purpose but also bring comfort and style to your space. Our commitment is to provide high-quality, stylish furniture that enhances your living and working environments. Whether you’re purchasing a Coffee Table, Dining Set, Office Chair, or a Sofa, we strive to make your experience as smooth, convenient, and enjoyable as possible.

Please take a moment to review our detailed Sales Policy, which outlines our terms and conditions regarding orders, payments, shipping, and returns. For any questions, feel free to reach out to us via our contact details below.

1. Order Process

Once you decide on the perfect piece(s) for your space, placing an order with us is simple. You can order through our official website at firstrapic.net or by calling us directly at (715) 473-2064.

  • Online Orders: Navigate through our extensive collection on the website and add your chosen items to your cart. Review your order and proceed to checkout where you will enter payment details and select shipping preferences.
  • Phone Orders: If you prefer to speak with one of our representatives, feel free to call (715) 473-2064. Our team will be happy to assist you with product selection, order placement, and payment details.

After placing your order, you will receive an email confirmation with your order details. If you don’t receive a confirmation email within 24 hours, please contact us at info@firstrapic.net.

2. Pricing and Payments

At Firstrapic Tables & Chairs, we are committed to offering high-quality furniture at affordable prices. Prices listed on our website are in US dollars and include standard taxes where applicable.

  • We accept various forms of payment, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout.
  • All payment transactions are secure, processed via encrypted payment gateways to ensure your privacy.

3. Shipping and Delivery

We offer reliable delivery services across the United States. Once your order is processed, we will notify you with an estimated delivery date. Our team works closely with trusted shipping partners to ensure timely and safe delivery of your furniture.

  • Shipping Costs: Shipping fees are calculated based on the size, weight, and destination of your order. You will be provided with the exact shipping cost during checkout.
  • Delivery Timeline: Typically, orders are delivered within 7-14 business days depending on the location and availability of the items. Please note that larger or custom orders may take additional time.
  • Shipping Address: Ensure that the shipping address you provide is accurate and complete to avoid any delays.

If you have any concerns about the delivery of your order, you can always contact us at info@firstrapic.net or (715) 473-2064.

4. Returns and Refunds

We want you to be completely satisfied with your purchase, and we understand that sometimes things don’t work out. If you are not happy with your order, we offer a 30-day return policy from the date of delivery.

  • Return Conditions: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received. Furniture that has been assembled, used, or altered in any way will not be accepted for return.
  • Return Process: Please contact us at info@firstrapic.net or (715) 473-2064 to initiate a return. We will guide you through the return process and provide you with a return authorization number (RA#).
  • Refunds: Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued in the same payment method used for the original transaction.

Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs.

5. Cancellations

If you wish to cancel your order, please notify us as soon as possible. Orders can be canceled within 24 hours of placing the order, before the item is shipped. After 24 hours, cancellations may not be possible as your order may have already been processed and prepared for shipment.
To cancel, contact us immediately at info@firstrapic.net or call us at (715) 473-2064.

6. Damaged or Defective Items

We take great care to ensure that your furniture arrives in perfect condition. However, in the rare event that your item arrives damaged or defective, we offer a full replacement or refund.

  • Reporting Damage: If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. We may request photos of the damage to process the claim efficiently.
  • Replacement or Refund: After reviewing the damage, we will either send you a replacement or issue a full refund, depending on your preference.

7. Warranty

We offer a 1-year limited warranty on most of our furniture items. This warranty covers defects in materials and craftsmanship under normal use. The warranty does not cover damage caused by misuse, accidents, or wear and tear over time. For more details on the warranty, feel free to contact us at info@firstrapic.net.

8. Customer Support

Our team is here to assist you throughout your entire shopping experience. Whether you need help selecting the right piece of furniture, tracking an order, or resolving any issues, we are always happy to help.

  • Customer Service: Reach us via email at info@firstrapic.net or by calling (715) 473-2064. Our customer service hours are from 9 AM to 6 PM (CST), Monday through Friday.

9. Privacy Policy

At Firstrapic Tables & Chairs, we take your privacy seriously. Your personal information will be protected and will never be shared with third parties without your consent, except as required to process your order and complete the shipping. For more information, please refer to our Privacy Policy available on our website.

10. Final Terms

By purchasing from Firstrapic Tables & Chairs, you agree to the terms outlined in this Sales Policy. We reserve the right to make changes to our policies as needed, and any changes will be posted on our website.
For more information, please visit our website at firstrapic.net or contact us directly at info@firstrapic.net or (715) 473-2064.

We are excited to help you furnish your space with the finest furniture—where Style Meets Comfort. Thank you for choosing Firstrapic Tables & Chairs!